Shipping and Service Delivery Policy

1. Scope and digital-service model

This policy explains how Findoly delivers subscriptions, credits and direct lead unlocks. Findoly does not sell or ship physical goods through the Provider Portal. References to shipping or delivery mean digital activation in the Provider account.

2. No physical shipping

No parcel, courier, transport document, tracking number, shipping charge, delivery agent or physical address confirmation is required for a Provider Portal purchase. The business address shown on the website is Findoly’s contact address and not a pickup or return location.

3. Payment verification requirement

Digital delivery begins only after the payment is successfully verified through authorised gateway records, signature verification, webhook confirmation or another reliable payment status. A pending or unverified debit does not trigger delivery.

4. Subscription and credit activation

For a plan purchase, delivery normally consists of creating an active or scheduled subscription, recording its start and expiry dates, and allocating the base and bonus credits shown in the order. Current account information is displayed on the Plans and Credits page.

Where the Provider already has an active subscription, a new plan may be scheduled to start after the current validity period, according to the order and system rules. Eligible active allocations may be extended when the portal records a renewal.

5. Direct Pay and Unlock delivery

For a direct lead payment, Findoly may temporarily reserve the lead during checkout. After verified payment, delivery consists of fulfilling the reservation, recording the unlock and revealing the available restricted lead information. If payment fails or the reservation expires, the lead may return to the marketplace subject to availability.

6. How to confirm delivery

• Check the current or upcoming subscription card.
• Check the available credit balance and credit activity.
• Check payment history for completed or review status.
• For a direct payment, reopen the lead and confirm that contact information is unlocked.

7. Possible activation delays

Activation may be delayed by payment gateway latency, bank or UPI network status, webhook delivery, temporary database or hosting issues, fraud review, reservation conflicts or maintenance. Do not make repeated payments solely because a page refresh is delayed.

Findoly may place an order in manual review when verification is incomplete or inconsistent. Manual review protects both the Provider and Findoly and does not mean the payment has failed.

8. Provider responsibilities

Use the correct approved account and review the order summary before payment. Keep the payment reference and ensure the browser session remains secure. Report an activation problem with sufficient information and without disclosing OTPs, UPI PINs, CVV or full card numbers.

9. Service interruptions after delivery

Temporary Platform unavailability after activation does not convert a digital purchase into a physical-delivery claim. Findoly will use reasonable efforts to restore access. Subscription validity and any material service interruption will be handled according to the Terms, applicable law and the verified circumstances.

10. Missing or incorrect digital delivery

Email support@findoly.com with the registered mobile number, payment date, amount, order or payment reference and the missing entitlement. Findoly will investigate and apply the appropriate activation or payment-correction process.