Intellectual Property and Complaints Policy

1. Scope

This policy explains ownership and permitted use of Findoly materials, Provider-submitted content and the process for reporting suspected copyright, trademark or other intellectual-property infringement.

2. Findoly materials

Findoly and its licensors own the Provider Portal software, source and object code, database structure, workflows, graphics, written content, interface, documentation, trademarks, service marks, logos and branding, except for third-party or Provider content expressly identified as such.

Use of the Portal does not transfer ownership. The limited access licence in the Terms ends when account access ends.

3. Use of the Findoly name and logo

Providers may not use Findoly’s name, logo, domain, colour treatment or confusingly similar branding in a company name, domain, advertisement, social account, letterhead or customer representation without prior written permission. You must not imply employment, agency, certification or guaranteed endorsement.

4. Provider-submitted content

Providers retain rights in lawful content they submit and grant Findoly the operational licence described in the Terms. The Provider confirms that it owns the content or has permission to submit and display it, including business logos, photographs, descriptions and documents.

5. Prohibited copying and database use

You may not copy substantial Platform content, reproduce lead records, create a competing directory or dataset, scrape pages, remove proprietary notices, distribute software, or use Platform materials to train or operate an unrelated commercial system without written permission or a non-waivable legal right.

6. What an infringement complaint should contain

• Name and contact information of the complainant.
• Identification of the protected work, mark or right.
• The exact Platform URL, Provider profile or content complained of.
• Explanation of ownership or authority to act.
• Why the use is unauthorised or misleading.
• Supporting registration, licence or source material where available.
• A good-faith statement that the information is accurate.

7. How to submit a complaint

Email support@findoly.com with the subject “Intellectual Property Complaint”. Do not submit knowingly false notices. Findoly may request identity or authority verification before taking action.

8. Review and interim action

Findoly may review the identified content, account records, licences and responses from the Provider. Depending on the apparent risk and applicable law, Findoly may temporarily restrict content, request modification, preserve evidence or leave content available while investigating.

9. Provider response or counter-information

A Provider whose content is restricted may provide evidence of ownership, licence, fair use, nominative use, consent or other lawful basis. Findoly may share enough information between the parties to permit a fair review, subject to privacy and safety considerations.

10. Repeat or serious infringement

Repeated infringement, counterfeit content, impersonation or misuse of Findoly branding may result in content removal, feature restriction, account suspension or termination and legal action. Restoration of content is discretionary unless law requires it.

11. No adjudication of private rights

Findoly is not a court and cannot finally determine complex ownership disputes. Parties may need to obtain legal advice or an order from a competent authority. Findoly may comply with valid legal process.