Help and Support

1. Login and OTP support

Use the mobile number approved for the Provider account. The account must be active, eligible and enabled for Provider Portal access. OTPs are sent through the live Findoly OTP service and are never displayed on the login page.

• Check mobile network availability and SMS filtering.
• Wait for the displayed resend period before requesting another OTP.
• Enter only the latest valid OTP.
• Do not share the OTP with anyone.
• Email support if the approved mobile number has changed or the account is blocked.

2. Account and profile support

Some Provider details are controlled through Findoly’s CRM and cannot be edited directly in the Portal. Email support for corrections to business name, authorised contact, service categories, service area or eligibility. Verification may be required before a change.

3. Lead marketplace support

Lead visibility depends on approved categories, service locations, account status, marketplace status, expiry and other matching rules. A missing lead is not necessarily a technical error. Customer contact details remain restricted until an authorised credit or direct-payment unlock.

Use the status and reason fields honestly after contact. Marking a lead invalid does not automatically restore credits.

4. Credits and subscription support

The Plans and Credits page shows active or upcoming subscriptions, available credits, expiry-related activity and payment history. Credits are account-linked and expire according to plan validity. They cannot be transferred or converted into cash.

5. Payment and activation support

Credits and subscriptions activate after verified payment. If an amount is debited but delivery is missing, provide the registered mobile number, amount, date, order or payment reference and a safe screenshot. Do not expose payment secrets.

Pending payment status may depend on the bank or gateway. Review the Cancellation and Refund Policy before submitting a payment complaint.

6. Privacy and customer-data support

Use unlocked customer data only for the submitted requirement. Do not resell, publish or use it for unrelated marketing. Report accidental disclosure, account compromise or customer-data misuse promptly under the Acceptable Use and Lead Data Policy.

7. Technical troubleshooting

1. Refresh the page once and confirm internet connectivity.
2. Log out and request a fresh OTP if the session is invalid.
3. Use a current browser with cookies and JavaScript enabled.
4. Avoid repeated payment attempts while a transaction is pending.
5. Capture the error message and request ID, if shown, before contacting support.

8. Contact and escalation

Email support@findoly.com. For a formal unresolved complaint, use the Grievance Redressal Policy and include all relevant references.

9. Business address

Findoly Solutions LLP
WeWork Mindspace, 6th Floor,
Malad West, Mumbai – 400064,
Maharashtra, India.